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Privacy Policy

At The Vernon Country House, we are committed to safeguarding the privacy, confidentiality, and security of all individuals who visit our website or engage with our services. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with www.thevernoncountryhouse.com.

By accessing or using our website, you consent to the practices described in this Policy, effective December 2025.

1. Information We Collect

We collect two categories of information:

A. Information You Voluntarily Provide

When interacting with our site, you may provide personal information, including:

  • Full name

  • Email address

  • Phone number

  • Billing or payment details (processed securely through third-party providers)

  • Reservation details and travel dates

  • Guest preferences and communication notes

  • Responses to contact or booking forms

  • Submission of feedback, reviews, or inquiries

B. Information Collected Automatically

Our website may automatically collect technical and usage data such as:

  • IP address

  • Browser type and device information

  • Pages viewed and duration spent on the site

  • Referring websites

  • Cookies and similar tracking technologies

This information allows us to optimize site performance, enhance user experience, and maintain security.

2. How We Use Your Information

We use your information for purposes directly connected to our hospitality services, including:

  1. Processing and confirming reservations

  2. Responding to inquiries, requests, and customer service needs

  3. Providing check-in, check-out, and stay-related communication

  4. Improving website performance and user experience

  5. Sending optional promotional communications, including special offers, direct-booking discounts, or updates (only when consent has been given)

  6. Maintaining security and fraud prevention

  7. Complying with legal or regulatory requirements

We do not sell or rent your personal information to third parties.

3.Cookies and Tracking Technologies

Our website may use cookies or similar tools to:

  • Remember user preferences

  • Analyze site traffic and engagement

  • Improve service delivery

You may control cookie settings in your browser; however, disabling cookies may impact certain functionality of our site.

4. How We Share Your Information

We may share your information only in the following circumstances:

A. Service Providers

Trusted third parties who assist our operations, such as:

  • Payment processors

  • Booking platforms

  • Email marketing systems

  • Website analytics tools

  • Customer support tools

These providers are contractually obligated to protect your data.

B. Legal Compliance and Protection

We may disclose information if required by law or to protect:

  • The Vernon Country House

  • Our guests

  • Our property

  • Our rights and obligations

5. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill booking obligations

  • Resolve disputes

  • Meet legal requirements

  • Maintain business records

Once no longer needed, data is securely deleted or anonymized.

6. Data Security

We implement industry-standard safeguards to protect your information, including:

  • Secure socket layer (SSL) encryption

  • Password-protected administrative access

  • Limited internal access to personal data

  • Routine security updates

While we strive for complete protection, no system is entirely immune to breaches. We act promptly and transparently should a breach occur.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or outdated data

  • Request deletion of certain personal data

  • Withdraw consent for promotional communications

  • Opt out of cookie tracking

To exercise these rights, contact us at the email listed below.

8. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the content, security, or privacy practices of those third parties. We encourage guests to review their privacy policies before interacting.

9. Children’s Privacy

The Vernon Country House does not knowingly collect personal information from individuals under the age of 18. If such data is inadvertently collected, we will immediately delete it upon discovery.

10. Updates to This Privacy Policy

We may update this Policy periodically to reflect changes in our operations, technology, or legal requirements. The “Effective Date” will always indicate the latest version.

11. Contact Us

For questions regarding this Privacy Policy or how your information is handled, contact:

The Vernon Country House
Email: [Insert Email Address]
Website: www.thevernoncountryhouse.com

If you would like, Momma Kay, I can also prepare:

✔️ A Terms & Conditions Policy
✔️ A Cancellation & Refund Policy
✔️ A Guest Code of Conduct
✔️ A Data Collection Disclosure pop-up for your website
✔️ A Cookie Banner Script ready to embed into Wix or WordPress

Just let me know which one you want next.

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